Privacy Policy

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name and email address when you create an account
• Company information for business accounts
• Payment information for paid services
• Communication preferences and contact details

Tracking Information

When you use our tracking services, we collect:

• Shipment tracking numbers you enter
• Carrier and route information
• Tracking history and preferences
• API usage data and patterns

Technical Information

We automatically collect certain technical information:

• IP address and browser information
• Device type and operating system
• Usage patterns and feature interactions
• Performance and error data

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our tracking services
• Process payments and manage subscriptions
• Send tracking updates and notifications
• Improve our services and develop new features
• Provide customer support
• Comply with legal obligations
• Prevent fraud and ensure security

3. Information Sharing

We may share your information in the following circumstances:

With Carriers

We share tracking numbers with shipping carriers and airlines to retrieve shipment status information. This is essential for providing our core tracking services.

With Service Providers

We work with third-party service providers who assist us with:

• Payment processing (Stripe)
• Email communications
• Analytics and performance monitoring
• Customer support tools

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Ensure user safety
• Investigate potential violations

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure payment processing
• Regular backups and disaster recovery

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Your Rights and Choices

Account Information

You can:

• Update your account information at any time
• Change your communication preferences
• Download your tracking history
• Delete your account

Marketing Communications

You can opt out of marketing emails by:

• Using the unsubscribe link in emails
• Updating preferences in your account settings
• Contacting our support team

Data Protection Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve performance
• Provide personalized experiences
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

10. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Providing in-app notifications

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@trackcargo.co
• Address: 123 Testing Lane, Test City, 123456
• Phone: 123456780